Welcome to the VISUAL project

waveServices are intangible by nature and it is challenging to specify and implement new concept ideas in the context of existing infrastructure and service portfolio. Often, the result is a “delivery gap” – between the service provider’s intention and the customer’s experience.

VISUAL’s main idea is to develop a visual language for service design. The language will enable specification, implementation and maintenance of new and existing services. The visual nature of the language will enable cross-departmental communication and provide a common language for customer experience.

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This is VISUAL

Get to know the basics about the VISUAL notation and terminology.

Download VISUAL for Visio
Make Diagrams

We have made it easier to create diagrams. Download graphical elements or try our stencils.

Download VISUAL elements
The VISUAL project
Project leader:
Ragnhild Halvorsrud, SINTEF ICT
E-mail: ragnhild.halvorsrud <at> sintef.no

Project owner:
Lasse Pedersen, Halogen
E-mail: lasse.pedersen <at> halogen.no

The project is an innovation project supported by the Research Council of Norway.

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