Den 16. november 2017 ble det avholdt en vellykket erfaringsutveksling om arbeid med pasientforløp i SINTEFs lokaler i Oslo. Deltakerne fikk blant annet prøvd seg på å lage forløp i praksis. På bildene ser vi ivrige deltakere fra Helse Nord, Helse Vest og OUS.
Our work with customer journeys, published in the Journal of Service Theory and Practice, has received the prestigious “Outstanding Paper of the Year” award. The paper describes earlier work in the global telecom company Telenor, establishing a best practice and a method for quality-assuring customer journeys. The conceptual and theoretical part of the paper has contributions from VISUAL.
Link to an author version of the awarded paper
Link to more information from Emerald publishing
Link to a blog post in Gemini with illustrations and pictures (Norwegian version)
The VISUAL innovation project, funded by the Research council of Norway, has now come to an end. VISUAL provides terminology and a visual notation for viewing services from the perspective of the customers. It makes it easier to talk about services across departments, and it expose the “delivery gap” to help you improve the customer experience. Check out the boxes in the right column. Here you find an introduction to VISUAL, and support for making diagrams.
Get to know the basics about the VISUAL notation and terminology.
We have made it easier to create diagrams. Download graphical elements or try our stencils.
Project owner:
Lasse Pedersen, Halogen
E-mail: lasse.pedersen <at> halogen.no
Funding:
The project is an innovation project supported by the Research Council of Norway.
VISUAL - a language for service design 