Den 16. november 2017 ble det avholdt en vellykket erfaringsutveksling om arbeid med pasientforløp i SINTEFs lokaler i Oslo. Deltakerne fikk blant annet prøvd seg på å lage forløp i praksis. På bildene ser vi ivrige deltakere fra Helse Nord,…
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Outstanding paper award
Our work with customer journeys, published in the Journal of Service Theory and Practice, has received the prestigious “Outstanding Paper of the Year” award. The paper describes earlier work in the global telecom company Telenor, establishing a best practice and a…
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The VISUAL project has ended
The VISUAL innovation project, funded by the Research council of Norway, has now come to an end. VISUAL provides terminology and a visual notation for viewing services from the perspective of the customers. It makes it easier to talk about services across…
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Get to know the basics about the VISUAL notation and terminology.
We have made it easier to create diagrams. Download graphical elements or try our stencils.
Project leader:
Ragnhild Halvorsrud, SINTEF ICT
E-mail: ragnhild.halvorsrud <at> sintef.no
Ragnhild Halvorsrud, SINTEF ICT
E-mail: ragnhild.halvorsrud <at> sintef.no
Project owner:
Lasse Pedersen, Halogen
E-mail: lasse.pedersen <at> halogen.no
Funding:
The project is an innovation project supported by the Research Council of Norway.
VISUAL - a language for service design 