Blog Archives

The VISUAL future

The VISUAL innovation project, funded by the Research council of Norway,  has now come to an end. VISUAL provides terminology and a visual notation for viewing services from the perspective of the customers. It makes it easier to talk about services across

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A room with a view

Recent publications has raised awareness that companies need to focus on the customer’s end-to-end journey, and move away from “polishing” single touchpoints. The energy supplier Hafslund Strøm has adopted customer journey methodology for many years. Recently, they have found a

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Planning of operations in DIPS

The VISUAL case studies form the basis for assessing and developing the VISUAL language through practical application. This case study was hosted by DIPS ASA, the leading supplier of eHealth systems to Norwegian hospitals, with more than 80,000 daily users.

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VISUAL tested at workshop

VISUAL arranged a workshop during the Yggdrasil conference 14-15 April 2015, focusing on evaluation of the visual language. Yggdrasil is Norway’s most important conference on digital user experiences and service design. The conference is interdisciplinary and gathers designers, front end developers,  and

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VISUAL graphics available

The graphical elements of VISUAL are now available in several formats. The fastest way to create VISUAL diagrams is to use our Visio stencils. If you do not have the Visio software, you can use PowerPoint or you can download

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Materiale fra seminaret

Takk til alle som deltok på seminaret “Et felles språk for tjenestedesign” på Litteraturhuset den 22. januar 2015. Seminaret samlet omlag 150 deltakere fra bedrifter, konsulentselskaper, offentlig sektor og forskningsinstitusjoner. Presentasjonene som ble vist kan du laste ned her.  

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Et felles språk for tjenestedesign

VISUAL-prosjektet inviterer til seminar Tid: torsdag 22. januar kl. 9-12, frokost for påmeldte fra kl.8:30. Sted: Litteraturhuset, Oslo Påmelding: send e-post til innen 19. januar Tjenesteinnovasjon er i vinden som aldri før – men snakker vi samme språk? Ønsker du

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This is VISUAL

Get to know the basics about the VISUAL notation and terminology.

Download VISUAL for Visio
Make Diagrams

We have made it easier to create diagrams. Download graphical elements or try our stencils.

Download VISUAL elements
The VISUAL project
Project leader:
Ragnhild Halvorsrud, SINTEF ICT
E-mail: ragnhild.halvorsrud <at>

Project owner:
Lasse Pedersen, Halogen
E-mail: lasse.pedersen <at>

The project is an innovation project supported by the Research Council of Norway.