Blog Archives

Pasientforløp i fokus

Den 16. november 2017 ble det avholdt en vellykket erfaringsutveksling om arbeid med pasientforløp i SINTEFs lokaler i Oslo. Deltakerne fikk blant annet prøvd seg på å lage forløp i praksis. På bildene ser vi ivrige deltakere fra Helse Nord,

Posted in Uncategorized

Outstanding paper award

Our work with customer journeys, published in the Journal of Service Theory and Practice, has received the prestigious “Outstanding Paper of the Year” award. The paper describes earlier work in the global telecom company Telenor, establishing a best practice and a

Posted in Uncategorized

The VISUAL future

The VISUAL innovation project, funded by the Research council of Norway,  has now come to an end. VISUAL provides terminology and a visual notation for viewing services from the perspective of the customers. It makes it easier to talk about services across

Posted in Uncategorized

A room with a view

Recent publications has raised awareness that companies need to focus on the customer’s end-to-end journey, and move away from “polishing” single touchpoints. The energy supplier Hafslund Strøm has adopted customer journey methodology for many years. Recently, they have found a

Posted in Uncategorized

Planning of operations in DIPS

The VISUAL case studies form the basis for assessing and developing the VISUAL language through practical application. This case study was hosted by DIPS ASA, the leading supplier of eHealth systems to Norwegian hospitals, with more than 80,000 daily users.

Posted in Uncategorized

VISUAL tested at workshop

VISUAL arranged a workshop during the Yggdrasil conference 14-15 April 2015, focusing on evaluation of the visual language. Yggdrasil is Norway’s most important conference on digital user experiences and service design. The conference is interdisciplinary and gathers designers, front end developers,  and

Posted in Uncategorized

VISUAL graphics available

The graphical elements of VISUAL are now available in several formats. The fastest way to create VISUAL diagrams is to use our Visio stencils. If you do not have the Visio software, you can use PowerPoint or you can download

Posted in Uncategorized
This is VISUAL

Get to know the basics about the VISUAL notation and terminology.

Download VISUAL for Visio
Make Diagrams

We have made it easier to create diagrams. Download graphical elements or try our stencils.

Download VISUAL elements
The VISUAL project
Project leader:
Ragnhild Halvorsrud, SINTEF ICT
E-mail: ragnhild.halvorsrud <at> sintef.no

Project owner:
Lasse Pedersen, Halogen
E-mail: lasse.pedersen <at> halogen.no

Funding:
The project is an innovation project supported by the Research Council of Norway.