Recent publications has raised awareness that companies need to focus on the customer’s end-to-end journey, and move away from “polishing” single touchpoints. The energy supplier Hafslund Strøm has adopted customer journey methodology for many years. Recently, they have found a…

VISUAL arranged a workshop during the Yggdrasil conference 14-15 April 2015, focusing on evaluation of the visual language. Yggdrasil is Norway’s most important conference on digital user experiences and service design. The conference is interdisciplinary and gathers designers, front end developers,  and…