VISUAL is tested iteratively each year through empirical case studies with our industry partners, as a basis for assessing and developing the language. The energy supplier Hafslund Strøm was the host of the first industry case in VISUAL. “In recent…

During the last 10-15 years there has been a lot of focus on the service designer as part of design agencies. Evidence of this can be found by looking at who is tweeting, who are active on linkedin groups, and…

The number of digital services that we have to deal with has exploded. They are provided through a range of different marketing channels and across various technical platforms, and we order everything from cinema tickets and new summer clothes to…